Privacy Policy – Innova Group Pty Ltd

Innova Group is committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles.

For the purpose of this Privacy Policy:
‘Our’, ‘Us’ and ‘We’ refers to Innova Group Pty Ltd ABN 67 636 460 887 trading as of Level 13, 50 Carrington St, Sydney NSW 2000, Australia.

Our Privacy Commitment

This Privacy Policy describes our current policies and practices in relation to:

• The collection, use, disclosure, and handling of personal information
• How you can complain about a breach of the privacy laws
• How you can access the personal information we hold
• How to have that information corrected

What is Personal Information?

Personal information is information or opinion about an individual whose identity is apparent or can easily be ascertained from the information or opinion.

Why We Collect Personal Information

We collect personal information to:

• Offer, provide, arrange, manage and administer the services and products we and our group of companies are involved in (e.g., implementation services, consulting, and other forms of construction services)
• Develop and identify products and services that may interest you
• Conduct market or customer satisfaction research
• Develop, establish and administer alliances and other arrangements with other organisations

Types of Information We Collect

The usual type of personal information collected includes:

• Your name
• Postal or e-mail address
• Date of birth
• Company details

How We Collect Personal Information

We generally collect personal information directly from the relevant individual, but in some cases we may collect it indirectly from:

• Third parties such as representatives or advisers
• Publicly available sources

How We Use and Share Personal Information

• We do not sell, trade, or rent your personal information to others.
• Our duty of confidentiality applies except where disclosure is with our client’s consent or compelled by law.
• We may disclose personal information to third parties who assist us in providing, managing and administering our services, including:
  o Alliance partners
  o Your representatives
  o Other third-party service providers

How We Store and Protect Your Information

Your personal information may be stored as:

• Hard copy documents
• Electronic data
• In our systems

We endeavour to protect any personal information we hold from misuse, loss, and unauthorised access, modification, and disclosure.

Accuracy and Updates

We take reasonable steps to ensure that your personal information is:

• Accurate
• Complete
• Up-to-date

You can gain access to, correct or update your personal information at any time.

Marketing Communications

If we send you information about our services or products and you do not want to receive it, you can opt out by contacting us.

Anonymity

Where lawful and practicable to do so, you can deal with us anonymously — e.g., for general inquiries about our services.

Consent

By asking us to assist with your construction project or service needs, you consent to the collection and use of the information you have provided to us for the purposes described above

Complaints and Contact

If you wish to:

• Gain access to your personal information
• Make a complaint about a breach of your privacy
• Ask any questions

You can contact us via this website or speak directly with our staff.

Legal Disclaimer

The information provided on this website does not cover all aspects of the law. Professional advice should be sought before taking action based on content described here.

Website Usage and Cookies

• We use technology to collect anonymous information about website usage for statistical purposes. This information does not identify you personally.
• Cookies are used to enhance site functionality. They:
  o Do not store personal information
  o Do not damage your computer
  o Can be disabled in your browser settings

Online Forms

Our website allows visitors to submit information via forms:

• Information is transmitted via email and stored securely
• We may use this data to manage your needs, send updates, and improve our services

Feedback

We welcome your questions and comments about privacy.
If you have any concerns or complaints, please contact us via this website.